This refund policy (the “Refund Policy”) covers the circumstances under which PixFuture Media Inc. (“PixFuture”) may in its discretion provide refunds, and is part of the Terms (https://www.pixfuture.com/refund-policy/). Use of the terms “we” and “us” in this Refund Policy means PixFuture. Capitalized words not defined in this Refund Policy have the meaning as defined in the Terms. By using the Site, you are accepting this Refund Policy. If you do not agree to the Refund Policy, please do not use the Site.
PixFuture may amend its Refund Policy at any time by posting a revised Refund Policy on the Site, and/or sending information regarding the amendment to the email address you provide to PixFuture. You are responsible for regularly reviewing the Site to obtain timely notice of such amendments. You shall be deemed to have accepted such amendments by continuing use of the Site or of your Account after such amendments have been posted or information about such amendments has been sent to you.
When you make a purchase of an advertisement via PixFuture, you must read all of the details provided for the applicable ad zone and be sure that you fully understand exactly what you are purchasing – including but not limited to the price, location on the website, number of ads sold in that zone, whether or not the ads rotate, whether or not you already have an ad in that same zone, and, of course, the PixFuture network of websites on which you will be advertising. If, however, you wish to request a refund, you must notify us of your request within 24 hours of making your purchase/deposit. We will consider such a request on a case-by-case basis if your purchase meets the following criteria:
– Due to documented technical issue on platform, ad(s) have never served on website(s);
– There was a documented software error that prevented your ad(s) from being paused.
How to request consideration for a refund
It’s simple; just open a Support Ticket with the following details:
The reasons why you would like us to consider a refund.
PixFuture will consider granting refunds that are requested in the above stated timeframes and that meet the applicable criteria, and will grant refunds at its reasonable discretion. All refunds are subject to 20 percent charge. Nothing herein grants an obligation by PixFuture to grant a refund.
Questions or Comments:
If you have any questions or comments regarding this Refund Policy, please contact us by submitting a ticket or by mail to 7191 Yonge St, Suite 812, Toronto, Canada, ON, L3T 0C4.
Date last updated: June 19, 2013